Thank you all for your patience. We are pleased to announce that we have been able to obtain replacement keyrings from an alternative supplier, after we have been in a long running dispute with our original supplier.
The keyrings are now being shipped to the addresses previously provided (either as a billing address or otherwise). If there are any issues with your shipping address, please send an email to shop@smash.org.au with your order number. Otherwise you do not need to do anything to receive your items.
Thank you again, and apologies for the inconvenience. Australian customers, if you do not receive your orders by 08/12/2023, please send an email to shop@smash.org.au
Thank you again, and apologies for the inconvenience.
]]>We regret to inform you that, due to shipping issues, SMASH! keyrings are currently not available for purchase or pick-up at the 2023 SMASH! convention.
In the event that the keyrings are received after the convention, we will be shipping them out to everyone who has pre-ordered them at no extra charge. Otherwise, we will process refunds for keyring purchases. If your shipping address is different from your billing address, please send an email to shop@smash.org.au with your order number and updated shipping information, by 9 July at 5PM.
For those who would like a refund, please send an email to shop@smash.org.au with your order number, by 9 July at 5PM. We will begin processing refunds in the coming weeks.
Updates will be provided on the keyring situation as soon as practicable. Apologies for this inconvenience.
]]>We apologise for the inconvenience and share your disappointment in not being able to offer the exact product as planned. We thank you again for your continued support and love for SMASH! and for helping us welcome Skadi and Cyrus into their Timeskip era. If you have any further questions, please do reach out to us at shop@smash.org.au, on social media, or in-person at SMASH! at booth #310.
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